Effective date: January 15, 2024
TapTap Technologies (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or use our services.
This Policy applies to www.taptaptechnologies.com and any related communications (including email, phone, and SMS) we send or receive in connection with our services.
- Who we are
Controller / Business name: TapTap Technologies
Website: www.taptaptechnologies.com
Email: customer.support@taptaptechnologies.com
If you have questions about this Policy or your information, contact us using the details above.
- Information we collect
We may collect the following categories of personal information:
A) Information you provide to us
- Contact details: name, email address, phone number, company name, job title
- Enquiry details: information you submit via forms, emails, chats, or calls
- Project/service information: requirements, feedback, approvals, meeting notes, and communications necessary to deliver your project
- Billing details (if applicable): invoicing contact details, billing address, payment status (note: we do not intentionally store full card details; payment processing is usually handled by third-party payment providers)
B) Information collected automatically when you use our website
- Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages
- Cookies and similar technologies: see Section 9 (Cookies)
C) Communications data
If you contact us by email, phone, WhatsApp, SMS, Microsoft Teams SMS, or other channels, we may keep a record of communications, including the date/time, content, and any attachments you provide.
Important note on SMS and Teams messaging: If you opt in to receive SMS messages from us, we may store your phone number and related messaging history so we can provide updates and support. See Section 6 (SMS and messaging).
- How we use your information
We use personal information to:
- respond to enquiries and provide requested information
- deliver our services, manage projects, and communicate with you
- send service-related messages (such as project updates, scheduling, approvals, and important notices)
- administer accounts and billing (if applicable)
- improve our website, services, and customer experience
- maintain security, prevent fraud, and protect our business
- comply with legal obligations and enforce agreements
We do not sell your personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
- Legal bases (for UK/EU visitors and UK GDPR / GDPR contexts)
Where UK/EU data protection laws apply, we rely on one or more of the following legal bases:
- Contract: to provide services or take steps you request before entering a contract
- Legitimate interests: to operate our business, respond to enquiries, improve services, and maintain security (balanced against your rights)
- Consent: where required (for example, certain marketing communications or optional cookies)
- Legal obligation: where we must comply with law, regulation, or lawful requests
- When we share your information
We may share personal information only as needed for business purposes, such as:
A) Service providers and processors
We use trusted third-party providers to help run our business, such as:
- website hosting and analytics providers
- CRM or support tools
- email and communications tools
- cloud storage / collaboration tools
- payment processors (if applicable)
These providers are permitted to use your data only to perform services for us and must protect it.
We do not sell or share mobile opt-in information (phone numbers collected for SMS consent) with third parties or affiliates for marketing or promotional purposes.
B) Communications platforms
If you communicate with us through platforms such as Microsoft Teams, email, or SMS providers, your messages may be processed through those platforms to deliver the communication.
C) Legal and safety
We may disclose information if required to comply with law, court orders, or lawful requests, or to protect rights, safety, and security.
D) Business transfers
If we are involved in a merger, acquisition, financing, reorganisation, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.
- SMS and messaging (including Microsoft Teams SMS)
If you opt in to receive SMS messages from TapTap Technologies, we may send service-related messages such as:
- project status updates and milestones
- scheduling and meeting coordination
- requests for approvals or clarifications
- service notices related to your project or account
Message frequency varies depending on your project activity.
Mobile opt-in data protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information may be shared only with service providers who help us deliver messaging services (for example, messaging/telecommunications platforms) and only to the extent necessary to provide those services.
Opting in
You will only receive SMS messages from us if you have provided your phone number and agreed to receive SMS through a clear opt-in method (for example, a form checkbox, a written agreement, or a keyword-based opt-in).
Opting out
You can opt out of SMS at any time by replying STOP. After you opt out, you will no longer receive SMS messages from that number, except where permitted to confirm your opt-out.
Help
Reply HELP for help, or contact us at:
Email: customer.support@taptaptechnologies.com
Message and data rates
Message and data rates may apply depending on your mobile carrier and plan.
No marketing spam
Our SMS communications are intended for 1-to-1 service and project communications (not bulk marketing), unless you have explicitly opted into marketing messages.
- International transfers
We may store or process your information in countries other than where you live (for example, where our service providers operate). When we transfer personal data internationally, we use appropriate safeguards (such as contractual protections) where required by applicable law. - How long we keep your information (retention)
We keep personal information only as long as necessary for the purposes described in this Policy, including:
- while we are providing services or responding to enquiries
- to maintain business records and communications history
- to comply with legal, accounting, or tax obligations
- to resolve disputes and enforce agreements
When we no longer need your information, we securely delete or anonymise it.
- Cookies and analytics
Our website may use cookies and similar technologies to:
- make the site work properly
- remember preferences
- understand how visitors use the site
- improve performance and content
You can control cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.
- Security
We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no system can be guaranteed 100% secure. Please use caution when sending sensitive information. - Your rights
Depending on your location, you may have rights regarding your personal information.
A) UK/EU/EEA rights (GDPR / UK GDPR)
You may have the right to:
- access your personal data
- correct inaccurate or incomplete data
- request deletion (in certain circumstances)
- restrict or object to certain processing
- request data portability
- withdraw consent (where processing is based on consent)
B) US privacy rights (state-based)
If you live in certain US states, you may have rights to:
- request access to personal information we hold
- request deletion (subject to exceptions)
- correct inaccuracies
- opt out of certain types of processing (where applicable)
To exercise your rights, contact us at customer.support@taptaptechnologies.com. We may need to verify your identity before fulfilling a request.
- Children’s privacy
Our website and services are not directed to children under 13 (or the minimum age required by local law), and we do not knowingly collect personal information from children. - Third-party links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit. - Changes to this Privacy Policy
We may update this Policy from time to time. We will post the updated version on this page and change the “Effective date” above. If changes are significant, we may provide additional notice. - Contact us
For questions, concerns, or privacy requests, contact:
TapTap Technologies
Email: customer.support@taptaptechnologies.com
