Effective date: January 15, 2025
These Terms & Conditions (“Terms”) govern your use of www.taptaptechnologies.com (the “Website”) and any services provided by TapTap Technologies (“TapTap Technologies”, “we”, “us”, “our”). By accessing the Website, contacting us, signing a proposal, or using our services, you agree to these Terms.
If you do not agree, please do not use the Website or services.
Who we are
Business name: TapTap Technologies
Website: www.taptaptechnologies.com
Email: customer.support@taptaptechnologies.com
Definitions
“Client”, “you”, “your” means any person or organisation that uses our Website or purchases our services.
“Services” means any professional services we provide, including but not limited to software development, web development, mobile app development, consulting, support, maintenance, and related deliverables.
“Deliverables” means the work product we provide, such as code, designs, documents, specifications, reports, integrations, and configurations.
“Order”, “Proposal”, or “Statement of Work (SoW)” means the agreed scope, timeline, pricing, and terms for the Services.
Privacy Policy
Your use of the Website and Services is also subject to our Privacy Policy: https://www.taptaptechnologies.com/privacy-policy
Website use
You may use the Website only for lawful purposes. You agree not to:
misuse the Website, attempt to access it without authorisation, or introduce malware
scrape, copy, or reproduce Website content unlawfully
use the Website in a way that infringes rights of others or violates laws
We may suspend or restrict access to the Website at any time for security, maintenance, or legal reasons.
Enquiries and proposals
Any information on our Website is for general information only and is not a binding offer. Proposals, quotes, and estimates are valid for [30] days unless stated otherwise.
A binding agreement is formed only when both parties agree in writing (including via email confirmation or signing a Proposal/SoW).
Scope of services
Services are delivered according to the agreed Proposal/SoW. Any work outside the agreed scope (“Out of Scope”) may require:
a change request
updated pricing
revised timelines
We are not responsible for delays caused by Client feedback delays, missing information, lack of access credentials, third-party outages, or changes requested by the Client.
Client responsibilities
You agree to:
provide timely access to required information, systems, and contacts
review and approve Deliverables promptly
ensure you have rights to any content you provide (text, images, logos, data)
maintain appropriate backups of your data and systems (unless we expressly provide backup as part of the Services)
If Client delays prevent progress, timelines may shift and additional costs may apply.
Fees, invoices, and payment
Pricing and payment terms are defined in the Proposal/SoW or invoice. Unless otherwise agreed:
invoices are due within [7/14/30] days of issue
late payments may pause work and delivery until payment is received
late payments may incur interest or late fees where legally permitted
If third-party costs apply (hosting, SMS/telephony, subscriptions, licences, APIs), those costs may be billed to you directly by the third party or recharged by us as agreed.
Refunds
Because our Services are customised professional services, payments are generally non-refundable once work has started, except where required by applicable law or explicitly agreed in writing.
If you believe an invoice is incorrect, you must notify us in writing within [7] days of the invoice date, detailing the issue. We will review and respond within a reasonable time.
Intellectual property (IP) and ownership
A) Pre-existing materials
Each party retains ownership of any pre-existing intellectual property (“Background IP”), including tools, frameworks, templates, libraries, know-how, and processes created prior to the engagement or developed independently of it.
B) Deliverables created for you
Unless otherwise stated in the Proposal/SoW:
upon full payment, you receive a licence to use the Deliverables for your internal business purposes
if the engagement states “full ownership transfer” or “work made for hire”, ownership will be handled as specified in that agreement
C) Our reusable components
We may use and retain ownership of generic, non-client-specific components (such as reusable code patterns, utilities, templates, and non-confidential know-how) developed during the project.
D) Client content
You retain ownership of content you provide to us. You grant us permission to use it only as needed to deliver the Services.
Third-party services and integrations
Some Services depend on third-party platforms (for example: hosting providers, Microsoft services, SMS providers, payment gateways, analytics tools, or app stores). We are not responsible for:
third-party outages, changes, deprecations, or policy enforcement
fees, limits, or actions taken by third parties
issues caused by Client-managed third-party accounts or misconfiguration outside our control
Where we assist with third-party setup, final approval and ongoing compliance with that third party’s terms remains your responsibility.
Confidentiality
Both parties agree to keep confidential information private and to use it only for the purpose of delivering/receiving Services. This does not apply to information that:
is public through no fault of the receiving party
was already lawfully known before disclosure
is independently developed without using confidential information
must be disclosed by law or court order (where permitted)
Data protection and privacy
Our Privacy Policy explains how we handle personal information. By using our Website or Services, you acknowledge our Privacy Policy.
Privacy contact: customer.support@taptaptechnologies.com
SMS and communications
If you opt in to receive SMS messages from TapTap Technologies, you agree we may send service-related messages such as project updates, scheduling, approvals, and service notices.
Message frequency varies based on your project activity.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for help, or contact customer.support@taptaptechnologies.com.
We do not send bulk marketing SMS unless you have explicitly opted in to marketing.
Warranties and disclaimers
We provide Services with reasonable skill and care.
Except as expressly stated in writing, the Website and Services are provided “as is” and “as available”. We do not guarantee that:
the Website will always be uninterrupted or error-free
Deliverables will meet every expectation not included in the agreed scope
third-party platforms will operate without changes or downtime
Limitation of liability
To the maximum extent permitted by law:
we are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits, revenue, data, or goodwill)
our total liability for any claim relating to the Services or Website will not exceed the fees paid by you to us for the specific Services giving rise to the claim in the [3] months before the event (or an alternative cap stated in your Proposal/SoW)
Nothing in these Terms limits liability where it cannot be limited by law (for example, fraud or certain types of negligence where applicable).
Indemnity
You agree to indemnify and hold us harmless from claims arising from:
content or data you provide that infringes third-party rights
misuse of the Deliverables by you or your users
your breach of these Terms or applicable law
Suspension and termination
A) Suspension
We may suspend Services if:
invoices are overdue
we reasonably believe there is misuse, security risk, or unlawful activity
required Client inputs are not provided
B) Termination
Either party may terminate an engagement:
as set out in the Proposal/SoW, or
by written notice if the other party materially breaches and does not remedy within [14] days of notice
On termination:
you must pay for all work completed up to the termination date
any pre-paid amounts will be handled according to the Proposal/SoW (or otherwise in a fair, pro-rated manner where appropriate)
Changes to these Terms
We may update these Terms occasionally. The updated version will be posted on the Website with a revised effective date. Your continued use of the Website after updates means you accept the updated Terms.
Governing law and jurisdiction
These Terms are governed by the laws of [England and Wales / State of Ohio / Your jurisdiction]. Any disputes will be handled in the courts of [Your jurisdiction], unless otherwise required by applicable law.
Contact
For questions about these Terms, contact:
TapTap Technologies
Email: customer.support@taptaptechnologies.com
Optional section (recommended): Acceptable Use
You agree not to use any system we build or configure to:
send unlawful, misleading, or abusive communications
violate third-party terms (including SMS provider policies)
transmit malware or attempt unauthorised access
collect personal data without proper notices and lawful basis
